Hardware Support:
- Desktops, Laptops (DELL, HP and Gateway)
- Monitors (DELL, HP, HITACHI, Gateway and SONY)
- Limited DELL and HP Server support and maintenance
- Perform RAM upgrades
- PC upgrades and or warrantee parts replacement
- Modem installations for Terminal Services testing
- Printers (HP, Sharp Networked and locally attached)
- limited Infrastructure support for Routers, hubs, switches, cable management and data communications
- Dial-up home access support and testing for Laptops and Desktops.
- Inventory processing of new and old equipment.
- Surplus processing of legacy Hardware.
- LAN wall plug Terminations and connections.
- LAN Cable creation (CAT5)
- Enterprise On-call LAN Support Rotation
Client Software Support and Tools:
- Windows PE Environment
- Windows Active Directory Administration
- IMAGEX
- MS-DOS
- CITRIX Go to Express
- OS (Windows 95, 98, NT4, NT 2000, Windows XP Pro, Windows 7)
- Terminal Services Dialup software
- VPN installation Software and Client distribution
- JetAdmin (HP Printer Setup and Administration)
- RJE (BARS Software)
- TSO
- ISPF
- Jes2
- MVS
- Jes3
- JCL
- HTML
- Outlook/Exchange Clients
- Microsoft Office (2003, 2007,2010, Office365)
- IE5 through IE11
- Firefox, Chrome, Opera and Safari Browsers
- Web Search technologies
- Mainframe Connections: TN3270 (via TCP/IP).
- Software Security and Patch updates
- Surplus processing of legacy software
- On-call LAN Support Rotation
- Symantec Virus Scan Software Administration
- limited support of Ghost Imaging Software and its use
Mentoring:
- Previously Trained and mentored a team member, in their new role as Desktop Support Analyst.
In house training coordination:
- Previously managed setup of several training Desktops and required software for Instructor led training.
