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(A) Job Requirement Model |
My Skills |
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Training and Consulting Experience |
Training and Consulting Experience |
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1. Providing training
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1. In previous assignments as Lead Computer Operator, Lead Master Terminal IMS Operator (Information Management Systems), and as Application Support Analyst Project Lead, I provided on the job training for new peers entering the unit. I provided our new team members with the following information:
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2. Speaking and Oral presentations. |
2. Via my class study at the University of Washington Extension (Microcomputer Management) I provided an oral presentation on my previous job duties and technical involvement with the financial information technology processes that helped run U S WEST Communication Inc. There were a group of 37 students present. In addition to my class work, other class presentations included the following;
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3. Developing Curriculum |
3. I helped develop curriculum, that provided direction, in streamlining information-processing duties for computer operators, disaster recovery practices and batch job output processing procedures. |
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4. Coordinating Implementation of an information procession system |
4. I assisted in the implementation of new business software, their processing requirements, scheduling requirements and run book documentation. This Software was involved with regionalization of three U S West information processing streams, being combined into one. This involved the streamlining of financial data services, which originated from three different U S West Communications regional locations, Omaha, Denver and Seattle. |
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5. Training or consulting with customers on information processing systems |
5. I've participated in many client and analyst consulting sessions; to determine programming requirements, resulting in the development, implementation and training of an information processing deliverables. Training, being a major portion of the information processing system experience, should be measured and improved to provide the most effective results, in delivering the learning experience, to clients and the support staff. |
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6. Assisting information-processing customers with system related problems. |
6. In my roles as an IMS/Master Terminal Operator, Application Subsystem Analyst, Project Lead and Software Engineer, I have handled hundreds of client trouble calls, via my 20 years of information processing experience.
Calls were handled professionally and resolved in a timely fashion. If a processing trouble lasted longer than the service agreement provided, appropriate written documentation was provided and escalation procedures took effect. In some instances, Crisis Management Procedures were utilized. |
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7. Writing, developing, and preparing procedural, technical or training manuals (indicates responsibility level). |
7. As Application Subsystems Analyst Project Lead (Management Technical Level), I re-wrote and enhanced technical procedures to load, test and verify the Equipment Catalog Load Process, for three different TIRKS (Trunk Integrated Record Keeping System) environments, which were the Testing, Training and Production. TIRKS is an information management database system that contains all U S WEST company telecom equipment management details. The Equipment Catalog contained changes, updates and new features to the TIRKS Information Management System. In my role as Software Engineer (Management Technical Level) I authored run book documentation, that supported several production batch-processing jobs. These run books included the following;
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(C) Job Requirement Model |
My Skills |
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Management, Project management and Supervisory Experience |
Management, Project management and Supervisory Experience |
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1. Analyzing procedures, coordination work flow, and setting priorities as a manager, project manager, or project leader |
1. In different roles; as IMS/Master Terminal Operator, Application Subsystem Analyst Project Lead, Software Engineer, Acting Supervisor and as Computer Lead Operator, analyzing procedures, coordination of work flow, and setting priorities came with performing the job. In our information processing activities all processing was based on cyclical scheduling, by bill period or business workday. Most processing functions were interdependent and sequential. It was very important to be very alert, careful, meticulous and knowledgeable. A incorrect bill period entry, wrong date or a batch job running out of sequence could cost many batch job re-runs and lost processing time. |
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2. Assisting a computer analyst programmer or telecommunications coordinator in planning, developing, implementing or improving and information-processing program. |
2. I assisted telecommunications coordinator in streamlining PROPRINT (Special U S West Production Processing Instructions). Authored new procedures for implementation. This process was handled via EMAIL vs. Fax. It enabled the client to archive and track PROPRINTS electronically and helped prevent duplication of effort. It also encouraged greater Programmer Analyst accountability, in providing job processing requirements. I also developed a printer update request script for PROFS EMAIL via its Mini-form facility, to better accommodate better FICUS (U S WEST Financial Information Customer User System) printer table update processing flow. This form assisted SYAD (U S WEST Systems Administration Group) in extracting the appropriate information from the client requesting the printer revision. This process helped eliminate communication barriers in providing Analysts with the essential information to handle the printer revision requests, more efficiently. |
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3. Preparing cost analysis for information processing equipment budget or acquisition 4. Gathering and analyzing statistical data and writing reports. |
3 and 4. In my role as Application Subsystem Analyst in the U S WEST TIRKS (Trunk Integrated Record Keeping System) environment I compiled mainframe usage cost, for the following;
These charges were provided by separate production processing application, financial codes. The purpose of this cost analysis was to assure my boss and our clients, that charges were correct and to track money spent on each separate application information process. This cost analysis was supplied in the form of LOTUS spread sheets and were distributed to my boss, 2nd and 3rd level management clients |
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5. Conducting studies and analyses regarding varied complex management problems. |
5. Via my studies at the University of Washington, our last project dealt with complex management problems of installing a new LAN, for a company that had varied equipment and information processing needs. Our goal was to provide this company with the best solution and the best approach to its LAN requirements and needs, with a limited budget. |
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6. Supervising or leading others( include number of persons supervised) |
6. During my tenure at U S West I have held a few in-charge supervisory temporary positions, tape Unit Supervisor (5 people), Concurrent Peripheral Operations Supervisor (7 people), and Information Operations Control Supervisor (4 people). I have held several lead positions and they are as follows;
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Information Processing Experience |
Information Processing Experience |
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1. Analyzing, designing, developing, implementing, and maintain information processing systems. |
1. As an Application Subsystems Analyst, supporting implementing, and maintaining information processing systems for Bellcore products development for U S WEST, I have coded hundreds of lines of JCL (Job Control Language) code to enable these products to process in the U S West Information Technologies Engineering environment. As Software Engineer (Programmer Analyst) in the U S WEST Professional Financial Information Tools environment, I have Analyzed, designed, developed, implemented, supported and maintained many lines of SAS (Statistical Analysis System) code. The modules I supported provided financial data for a U S WEST Financial Information Customer User System. |
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2. Analyzing customer requirements of information services and recommending systems. |
2. I was selected to be on a team that helped create an EZ input system, for entering payroll information. My role was to be the client and participate in data modeling of the input screens. Also, gave input on what type of fields should be populated to make the system easy to use for a novice client/user. This team experience armed me with questions and tools to ask clients, and gather information on what they want and expect from their information processing system. |
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3. Programming |
3. As a requirement for programming positions, I passed the U S WEST Programmers Aptitude test. I have 15 years of JCL experience in IT (Information Technologies)/ITS (Information Technology Services) via MVS/JES3 platforms. I have also designed and maintained applications with extensive JCL streams. I have written hundreds of lines of JCL code and supported changes to JCL (Job Control Language) code. I have also performed maintenance on several SAS (Statistical Analysis System) programs (2 plus years experience). I have also written small CLIST programs which were tools to assist me in doing my work via TSO/ISPF, more efficiently. As a Software Engineer (Programmer Analyst) I successfully supported the Asset Record Keeping System and Financial Event Detail System (a U S WEST in house Information Processing Financial System) DB2 front-end database update work, which included the following;
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4. Operating or supervising the operations of teleprocessing terminals or voice telecommunications equipment, personal, computers, or microcomputers in a work setting 5. Marketing, selling, or coordinating acquisition of information processing equipment. 6 Assisting information-processing customers with system related problems. |
4, 5 and 6. I managed the operation and processing of a U S WEST microcomputer, titled Sigma, which provided processing of telecommunications voice data event billing. As a part of my role as Application Subsystems Analyst for the U S WEST TIRKS environment I was also our team's Computerist. I supervised the teleprocessing connections for our personal computers as well as software installation and inventory management. In my role as IT Systems Specialist for the State of Washington Department of Personnel, I provided the following Personal Computer and Networking support;
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